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Alexa and the Amazon Echo were suffering at Christmas due to high demand


Staff member
Alexa on the Amazon Echo was suffering on Christmas day due to high demand. Queries to the device ended with the message from Alexa stating, "Sorry, i'm having trouble understanding right now, please try a little later". This was not a fault with the device, it's the fact that many people had received these for Christmas and the Amazon services were struggling to cope.

You can see recent issues via the Down Detector website - Amazon Alexa down? Current problems and outages | Downdetector - https://downdetector.com/status/amazon-alexa